Shipping Policy

Shipping Policy:

Koi Market does not ship to P.O. Boxes.

Orders received by 12 AM are generally shipped within 1 business day.

Any Orders received after 12:00 am on a Friday, will not be shipped until the following Monday. Any items purchased on a Saturday or Sunday will not get shipped until the following Monday unless specified otherwise.

Please allow 5-10 business days for delivery depending on location.

Custom pond filters and custom UV’s may take 2 to 3 weeks for delivery.

All orders are drop shipped directly from our manufacturers in various states within the continental US.

Free Shipping $299.99 or More

**No code is necessary. Shipping charges will be deducted from total order when qualified purchased item(s) are placed into shopping cart. Qualifying purchases must total $299.99 or more in products.

Certain items are excluded from this promotion including:

Any item purchased in bulk, Any item that is more than 50lbs, Pond Liner, Underlayment, 3″ Flex PVC,  Ultimate 5 gallon bladder, medium and large EasyPro Pond Kits are excluded from this offer. Items listed as excluded will incur additional shipping costs. Offer is only valid in the continental United States. This offer is not valid in Hawaii, Alaska, U.S. Virgin Islands. Offer is only available for items that can be purchased through this website and does not reflect items that are ordered through the retail store in Huntington NY or Bellmore NY.

Applies to continental US delivery addresses only and is via ground by the carrier of our choice. Free shipping is defined as included shipping.

We will ship to Canada or Hawaii on a product by Product Basis, all Canadian and Hawaiian orders must be called in and or emailed to sales@koimarket.com

To determine shipping/handling costs please follow these steps:

Note: All steps are completed without entering any credit card information.
Click the [Buy It] button next to the item of interest. Your shopping cart will appear with your item(s).

Enter your zip code and click the [Estimate Shipping Cost] button. The system will now automatically update your shipping/handling as you add or delete items from your shopping cart.

Note that products that receive free shipping will have a free shipping icon next to them.

For items too large for UPS, please call (516 809 6771) or email sales@koimarket.com for a freight quote. Please include your zip code and let us know if the delivery will be to a commercial or residential address. You will receive a response quickly.

We ship within the Continental United States only. If the item is listed as ‘Free Shipping’ and your delivery address is in Hawaii or Alaska please call customer service to place your order. Items listed as ‘Free Shipping’ do not ship to Hawaii, Canada or Alaska for free. At this time we are unable to ship to FPO, APO, Guam, Puerto Rico, Virgin Islands, etc.

We ship via various shipping services; shipping companies are subject to change and are selected by the drop ship companies, not Koi Market LLC. We do NOT ship to P.O. Boxes; we therefore need a physical ‘ship to’ address to process your order.

Cancellation Policy:

All orders that are charged to your account but canceled before the order is shipped are subject to a 10% Processing Fee. This is the approximate fee that we pay the bank to process the purchase and refund the purchase to your credit card.